Privacy policy
What information do we ask for and how do we do with your data?
Skyla Counselling, aka Kirsty Cartwright, is committed to complying with the terms of the General Data Provision Regulation (GDPR) and to the responsible and secure use of your data. Skyla Counselling has a legitimate interest in processing personal data to provide counselling services.
The purpose of this statement is to let you know what personal information Skyla Counselling collects and hold, why Skyla Counselling collects this data, how long it is stored for and your rights over your personal data. Skyla Counselling is registered with the Information Commissioners Office (ICO), reference ZB832515
Information about you
I collect personal information about you when you enquire about my counselling services to set up an initial appointment. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for 5 years and then destroyed. When you enquire about counselling we ask for your contact details and relevant personal information to answer your enquiries and to keep you informed.
My use of this information
Your data will only be used to provide you with my services and to give you information relating to my services.
I will not share your details with any other person or organisation without your knowledge and permission, unless there is a legal requirement as stated in my counselling contract.
A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.
Security
I will take all reasonable precautions to prevent loss, misuse or alteration of information you give us.
Communications in connection with this service may be sent by email. For ease of use and compatibility, communications will not be sent in encrypted form unless you require it and give me permission to communicate with you in this way. Email, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to ensure my systems and communications are protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus free.
Your rights over your personal data
If you would like to see the information I hold about you, or would like to correct, update or delete any records, please email me at contact@skylacounselling.co.uk
If you have any concerns about my use of your data, please contact me directly at contact@skylacounselling.co.uk I will do my utmost to resolve any concerns you have. If for any reason I cannot resolve the issues you may choose to contact the ICO directly.
